Frequently Asked Questions
People often ask
How much will my translation cost?
The long answer is that your translation cost will vary depending on things like the volume of material you need to have translated, your target language/s as well as several other important factors.
The short answer is that it’s always best to get in touch for a free quote. There’s no fee or obligation – and you can get a clearly costed price breakdown of your specific project so you know exactly where you stand.
Do you offer discounts for volume?
If you often find yourself in need of professional translation services, we may be able to offer you special rates. These will be based on the amount of work and level of partnership you have in mind.
We do this for numerous regular clients around the world, ensuring a cost-effective solution for each client’s unique requirements.
How do I pay for my translation services?
We accept domestic and international bank transfers, most major credit and debit cards and PayPal payments from both private individuals and companies. Just let us know how you prefer to pay and we will be happy to suggest a method which is convenient for you.
How can I transmit my documents to you?
You can attach your files to the form here on our website. Alternatively, you can transmit them via email, FTP or any transfer method you find convenient.
If you need additional security procedures to be put in place for sensitive documents, please don’t hesitate to get in touch with us.
Which file formats do you work with?
Will you sign a Non-Disclosure Agreement (NDA)?
Where are your translators based?
Typically our translators are based in the country whose language they are translating into. So for example our European Spanish translators are based in Spain, our Mexican Spanish translators in Mexico, our Japanese translators in Japan and so on. When a client has a requirement for documents to be processed in a specific location, such as the EEA or USA, we assign translators located in the required location, no matter what the target language.
What time zones do you cover?
We have offices on five continents and cover all time zones.
Do you offer short-notice translation services?
Yes. If you have a project with a very short deadline, we can have multiple translators work on it simultaneously. This allows us to dramatically speed up production while maintaining our incredibly high accuracy and Quality Assurance standards.
Who will be translating my project?
Your translator will always be a native speaker of your target language with qualifications and/or experience in your specific field. This might mean more than five years of experience in your industry or Masters degree-level qualifications.
You will have a personal project manager who will carefully handpick the right linguist for your project. This ensures that you receive a translation which is precisely localised to your target region as well as the terminology used in your industry or subject matter.
How can you ensure my translation will be of the highest quality?
Our quality system is ISO 9001:2015 certified. Your project will pass through a triple-layer Quality Assurance process. This will include attention from a senior editor, quality control experts and a final review and comments from your original translator.
No matter how large or small your project is, you’ll receive the same extensive checking of the accuracy, style and fluency of the translated version. We’re used to working with some of the world’s largest brands as well as SMEs in all industries.
If you need official documents to be translated, we offer certified translation services too. The cost of the certification process will always be included in your quoted rate.
How many languages do you cover?
Due to our extensive network of professional translators and linguists, we are currently able to translate into and out of over 120 languages.